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Technical Leadership
Technical Service Manager
Kochi · Bangalore · TrivandrumFull-time8+ years
Lead technical service delivery, customer success, and operational excellence for enterprise platforms and customer solutions.
Apply for this roleKey responsibilities
- Own end-to-end technical service delivery for enterprise customers, platforms, and solutions.
- Manage service levels, incident response, problem management, and continuous improvement for customer environments.
- Partner with engineering, product, and support teams to resolve complex technical issues and drive customer satisfaction.
- Define and enforce operational standards, SLAs, KPIs, and quality metrics for service delivery.
- Lead customer meetings, status reviews, escalation management, and strategic account discussions.
- Build and mentor a team of technical leads, engineers, and support professionals.
Required experience
- 8+ years of experience in technical service delivery, customer success, or technical account management.
- Strong background in enterprise applications, platforms, integrations, or SaaS solutions.
- Proven ability to manage stakeholders, escalations, and complex technical projects.
- Solid understanding of ITIL, incident/problem/change management, and service operations.
- Excellent communication, leadership, and customer-management skills.
Preferred experience
- Experience with AI/ML, data platforms, ecommerce, or enterprise integration domains.
- Experience managing global or multi-location technical service teams.
- ITIL, PMP, or relevant technical and service-management certifications.