Enterprise Applications

O9 Engineer

Kochi · BangaloreFull-time5+ years

We are hiring an O9 Engineer to support and evolve enterprise planning capabilities across demand forecasting, supply planning, allocation, data integrity, and operational decision-making.

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Key responsibilities

Serve as a primary point of support for O9 Supply Planning and Demand Planning modules, managing incidents from intake through root cause and resolution.
Investigate and resolve data-integrity issues between O9 and connected systems, including Oracle EBS, returns feeds, buy-plan extracts, sourcing data, and planning interfaces.
Diagnose planning-logic issues including unmet demand, incorrect season codes, planned-order grouping errors, forecast-flow issues, and unexpected buy-date changes.
Manage user access and provisioning for new hires, role changes, regional access, and ownership transfers.
Track SLAs, prioritize ageing incidents, maintain backlog hygiene, and communicate status to stakeholders.
Partner with Demand Planning, Supply Planning, Merchandising, and regional teams to translate business issues into technical root causes.
Create and maintain runbooks, root-cause documentation, knowledge-base articles, and repeatable support procedures.
Support configuration changes, workflow updates, testing cycles, platform upgrades, and vendor escalation.

Required experience

5+ years of hands-on experience supporting or implementing O9 Solutions.
Strong understanding of retail supply-chain planning, including demand forecasting, supply planning, buy planning, allocation, assortment, and season/style-colour management.
Experience integrating planning systems with ERP platforms, ideally Oracle EBS.
Strong troubleshooting skills across source data, integrations, planning logic, data flows, and platform configuration.
Experience using ServiceNow or a comparable ITSM platform for incident management, ticket queues, SLAs, and production support.
Working knowledge of SQL for data investigation, validation, and reconciliation.
Excellent written communication skills and confidence working with global teams.

Preferred experience

Experience in retail planning, merchandising, supply planning, allocation, or omnichannel commerce.
Experience with Oracle EBS upstream or downstream data feeds.
Experience improving support processes, automated workflows, and self-service operations.