All open positions
Sales & Client Partnerships
Client Partner - Retail
Kochi · Bangalore · TrivandrumFull-time12+ years
Drive strategic client relationships, revenue growth, and solution expansion for enterprise retail and ecommerce accounts.
Apply for this roleKey responsibilities
- Own and grow strategic relationships with C-level executives at key retail and ecommerce clients.
- Identify expansion opportunities, drive upsell/cross-sell, and ensure high client satisfaction and retention.
- Partner with solutions, delivery, and product teams to align offerings with client strategies and roadmaps.
- Lead contract negotiations, commercial discussions, and executive-level governance forums.
- Monitor client health, adoption, value realization, and risk; drive proactive remediation and success plans.
- Represent the company at industry events, retail forums, and client advisory councils.
Required experience
- 12+ years of experience in client partnerships, account management, or sales leadership in retail/ecommerce domains.
- Proven track record of growing large accounts, exceeding revenue targets, and maintaining high client NPS.
- Deep understanding of retail business models, omnichannel commerce, and technology landscapes.
- Excellent executive communication, negotiation, and relationship-management skills.
- Ability to travel and work across time zones as needed.
Preferred experience
- Experience with enterprise platforms in AI/ML, data, OMS, WMS, or integration for retail.
- Existing network of C-level relationships in target retail accounts and industry bodies.
- Relevant certifications in account management, retail, or technology sales.